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You can find frequently asked questions & useful information about LUTS dolls.
1. Please order face-up item.
< Menu bar ‘Doll's Items’ – ‘Face up’ - Choose item and put it into shopping cart, as different items >
2. Please send the head to us with memo!
Receiver - LUTS Sales team
Address - 308Ho, Digital-Ro 33Gil 12, Guro-Gu, Seoul, Korea
Post code - 08377
Item title – A/S doll parts , value $20
Please include your order number memo!
3. About face-up detail, please contact Q&A board or leave message through Custom face-up form. Also please note the following conditions.
- We cannot re-do face-ups if the reason is that the end result does not match the customer's expectations or the image provided. However, any obvious mistakes or damages of the face-up will be re-done.
- Please understand that even with the same descriptions and specifications there will be subtle difference .
(Even if the sculpt, instructions, and specifications are all exactly the same, subtle differences will occur since face-ups are all done by hand.)
- We cannot do face-ups modified or damaged heads.
- Claim about face-up which cannot be confirmed by the naked eye or photos cannot be accepted.
- Please contact us for more details regarding the face-up ; the specifications and information you want to provide.
- We need additional 2 weeks of waiting time for custom face-up order rather than basic face-up.
- Please remove original face-up clearly before sending it to us. If there remains previous make up on the head, it's difficult to do re-make up perfectly.
If any damage is discovered when the remove service was purchased, we hold process and contact the customer immediately. It can be reason of denial of face-up service.
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