See All Categories
You can find frequently asked questions & useful information about LUTS dolls.
If you want customized face-up, which is different from our official face-up, please order custom face-up of ‘face-up’ category.
(This service is ceased temporarily from 29th October, 2018. )
- Detailed description and specifications of each part using a photograph or image
- Resembling the anime or cartoon characters (Image attachment required. Please note that we cannot guarantee the final result will be exactly same as the photo.)
- Beauty marks, beard, teeth if mouth is opened
We cannot put the following face-ups:
- Unclear descriptions such as "make the mouth look like it's laughing"
- Face-ups resembling real humans
- Face-ups of other companies or other customers' dolls
- Face-ups of LUTS limited edition dolls
- Please understand that the final result of the custom face-up may not be an exact replica of your image
- Face-ups resembling anime or cartoon characters will emphasize certain features and might not be exactly the same as the character.
- We cannot re-do face-ups if the reason is that the end result does not match the customer's expectations or the image provided. However, any obvious mistakes or damages of the face-up will be re-done.
- Please understand that even with the same descriptions and specifications there will be subtle differences .
(Even if the sculpt, instructions, and specifications are all exactly the same, subtle differences will occur since face-ups are all done by hand.)
- We cannot do face-ups modified or damaged heads.
- We cannot replicate face-ups of other company's doll (Though the doll is purchased at LUTS website)
- You can specify whether you would like pearl powder (shimmer) to be used, but the color cannot be chosen
- Claim about face-up which cannot be confirmed by the naked eye or photos cannot be accepted.
- Please contact us for more details regarding the face-up ; the specifications and information you want to provide.
- We need additional 2 weeks of waiting time for custom face-up order rather than basic face-up.
Password : Hidden comment
Password : Submit
COPYRIGHT © 2019 LUTS DOLL. ALL RIGHTS RESERVED.
Since 2000 / 19 Anniversary LUTSDOLL
This window will automatically close when payment is processed.
Do not close this window until processing completes.
PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :