* It is handmade, there are slight differences between individual objects.
* This product is an event product, so it is difficult to exchange or refund the product after receiving it.
* Due to the nature of the wig, the hair is thin and brittle. Brushing will ruin your style. Do not comb, only touch with your hands.
1. We don't remove the putting line. This is not a defect so cannot be a reason for exchange or refund.
2. When piercing a tension hole, it is pierced close to the outside and reflected (mainly visible in the normal).
3. urethane injection mark
* Depending on the monitor, the color may look different from the actual color.
* If a strong force is applied to the product, it may be damaged. Please be careful.
* We don't treat spots, stains, or bubbles in areas that are hard to see as defective. It cannot be a reason for exchange or refund.
* It is a product that is custom-made after checking the deposit, so exchanges and refunds due to change of mind, and exchanges or returns due to buyer carelessness are not possible.
* Eye precautions: There may be small stains and scratches on the white base. Defects in invisible areas when wearing eyeballs are not treated as defective.
1. PayPal (lutsdoll.co.ltd@hotmail.com)
2. Credit card (PG:Eximbay)
3. bank transfer (Please send Bank transfer fee 30USD together)
* The payment for order is confirmed once a day, in 10:00~11:00 a.m. of business day.
* It takes 1~2 business days to confirm your payment using PayPal. Bank transaction takes 1~2 weeks. Credit card payment is confirmed immediately.
* When the payment is confirmed safely, the order status would be 'Payment confirmed - order in process'.
* Payment should be sent within 7 days since order is made (including holiday), unless the order is automatically canceled.
Shipping Information
Shipping Method : Parcel Service
Shipping Area : Worldwide
Shipping Costs : International Shipping Fee
Shipping time : 5 - 14 days
Shipping Information :
Returns & Exchanges
If you have any problem on our product, please contact us through Q&A board immediately.
You MUST contact us WITHIN 5 DAYS since you receive item. (Based on EMS Tracking arrival date)
If there is shipping accident / product defect, free exchange & return can be offered. Otherwise, return / exchange cost can be charged.
On detail of our return and exchange policy, please refer to our GUIDE
1. Item return & exchange policy (Click!)
2. Damaged item return & exchange policy (Click!)