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Title Notice about Defective product
Posted by LUTS DOLL (ip:)
  • Rate 0points  
  • Date 2021-03-15 16:55:09
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Thank you for visiting and having an interest in our products. 

Please refer to the below information about defect criteria.
 

1) Spot/Dots , Dust , Surface Bubble

Small dots, dust, bubbles, etc. on the surface of the doll (except the head face) are not considered defective.
Especially, if they are located inner side between joints, head joints, etc. are not defective, even if they are noticeable.





2) Marbling surface phenomenon

In some cases, marbling marks appear on the surface of the doll.
This is caused by a mixture of resins (urethane) and colorants and is not considered defective unless it is the head face.
Especially for tan-skin and Another Skin, marbling can be noticeable compared to normal or whitening because of its darker color.




3) Seems line / Putty marks

The remaining putting line or gate marks are not considered defective.
We are sending your items after removing all of the occurred gate marks or putting lines during the production procedure only not to be cut the customer's hand.
It is 
difficult to remove the putting line completely due to the process.




4) Invisible surface parts

Scratch, debris, dust, marbling, etc. in the invisible parts of the head or body, between joints, etc. are not considered defective.




5) Diminutive colour differences 


Even we are producing Heads and Body parts together, diminutive color differences may be caused among the parts.  

Especially, in the case of tan-skin and Another Skin, the ester procedure(sanding procedure) is essential for gate removal and head lid engagement adjustment.

During the Ester procedure, the applied area becomes white due to friction and inevitably leads to a color difference. 

Thus, inevitably occurred colur difference due to process is not considered to be defective and we recommend not to use sandpapers on the surface.

When you hold the doll's pose, friction occurs between joint joints ann because of that the joints may become whiter.

In particular, tan-skin and Another Skin are vulnerable to friction, so the color difference between joints may be noticeable, but this is just a skin color feature thus it is not considered to be defective.




Do not hesitate to contact us via Q&A Dashboard if there are more inquiries about information. 


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