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FAQ

You can find frequently asked questions & useful information about LUTS dolls.

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Title I received ‘On shipping' email, but I could not track my package with the tracking number in the email!
Posted by LUTS DOLL (ip:)
  • Rate 0points  
  • Date 2017-05-12 18:22:46
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  • View 1268

Tracking number is registered within 4~5 hours since email notice was sent. That’s because it takes some time that our parcels are registered to post office online tracking system.
So, please wait for a while. Also even though we packed parcel, it takes about a day that the parcels are completely sent to be shipped. So please wait about a day if we told you expected shipping date.
If you can’t take tracking information within a day, please contact our Q&A board. We will check and support you!

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