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You can find frequently asked questions & useful information about LUTS dolls.

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Title Can I cancel my order?
Posted by LUTS DOLL (ip:)
  • Rate 0points  
  • Date 2017-05-12 18:29:59
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A: - If you order only goods like clothes, wigs and so on and the order is not shipped yet on next morning, you can cancel your order.
However, if you order dolls, you can’t cancel your order.

All BJD dolls of is pre-order doll.
As soon as we confirm customer's order, we make the doll and the doll is made only for the customer.
So we can’t cancel making the doll because the canceled doll can’t be sold to other person.

If you have unavoidable problem, please contact us through our Q&A board immediately within 2 days since you make payment.

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