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You can find frequently asked questions & useful information about LUTS dolls.
If there is defective or wrong item in your package, please contact us through Q&A board immediately.
Sometimes message through 'email' is not delivered to us stably, please use our Q&A board.
1. Take photo of the item – with label & package
2. Please contact our Q&A board with the photo
Please note that the case should be reported within 5 business days since the package is arrived to the receiver.
If the item is not in your order sheet, we pay for all the cost and exchange the item as the correct one.
If customer want to change the item simply, all caused cost should be paid for.
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