See All Categories

Learn More


Current Page
  1. Home
  2. Forum
  3. FAQ

FAQ

You can find frequently asked questions & useful information about LUTS dolls.

Forum Details
Title My order was canceled! What happened?
Posted by LUTS DOLL (ip:)
  • Rate 0points  
  • Date 2019-03-22 19:31:09
  • Recommend Recommend
  • View 167

A: When the payment is not confirmed within a week (5 business days), the order is canceled without notice.

If your order was canceled even though you have already paid, please contact us immediately through Q&A board, which is the fastest way to get reply.
Currently we discovered some PayPal system error that payment record is not printed on the list randomly.
PayPal is dealing with the trouble, but it is rarely discovered.

Also, if PayPal sender / Buyer name or Payment amount / Paid amount (like combine shipping) are different each other, our system may not confirm the order automatically.

If you already paid for the order, please contact us with your Transaction number of payment.
We will find way to restore your order, in that case.

Attachment
Password Please enter password to remove or edit this post.
Edit Comment

Password :

/ byte

Password : Submit Cancel



INSTAGRAM

@dollluts

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close
     

    CUSTOMER CENTER

    BANK INFO

    • BANKSHINHAN BANK
    • SWIFT CODESHBKKRSE
    • ACCOUNT180-003-917545
    • NAMELUTSDOLL
    • BANK ADDRESS20,Sejong-daero 9-gil, Jung-gu,Seoul, Korea
    • TEL82-2-765-2326
    • ADDRESS308ho,Woolim E-biz Center 2cha, 12, Digital-ro 33-gil,Guro-gu, Seoul, Korea (08377)