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FAQ

You can find frequently asked questions & useful information about LUTS dolls.

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Title When will my parcel be shipped?
Posted by LUTS DOLL (ip:)
  • Rate 0points  
  • Date 2017-05-12 18:23:11
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A:
1. First, please check the expected shipping date of each item’s explanation page.

2. Each items take some time to be made.

Dolls - 45~50 business days (with makeup option, it can take longer)
Dolls option parts – 30~40 business days (Body parts - 45~50 business days)
Items (wigs, clothes, shoes and eyes) – 1~10 business days


* DOLLS:

None makeup dolls can be shipped within about 45~50 business days approximately. However, if there is makeup option, it takes 3~4 weeks more.
In summer, there is long rainy season in Korea (about a month) so process for making doll or makeup can be longer. Humidity of rainy season can make fatal flaw on makeup or resin of dolls.
Also event can affect to shipping date. We are sorry for the late shipping inconvenience and we will do our best to ship your dolls and items as soon as possible always.


* ITEMS (wigs, clothes, shoes and eyes):

If we have stock of the items, we ship them immediately!
However, we cannot have all items in stock so sometimes we should wait for items from our manufacturer. However, usually most of items are arrived to us in 2 weeks at least.


* When it takes longer than you expected

When we do not have the item you ordered, we contact customers and take response. So, please write correct email address you use when you join our site.
We always do our best to ship your order as soon as possible, so please understand and wait for your items. :)

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